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In one example implementation, a system performing a method is provided.

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A non-transitory computer-readable storage medium may include computer-readable program code executable by a processor to: determine a set of customer concerns by a set of AI engines executing on the processor, the set of customer concerns based upon customer input from a customer, the customer input being received by one of: an interactive voice response system, a phone system, a short message service system, an email message, and a data network.

In one example implementation of the disclosed technology, a method is provided that includes receiving incoming customer dialogue and determining, based on the customer dialogue, customer information including one or more of: customer preferences, customer biographical information, and customer current life circumstances.

Abstract: Systems and methods are provided herein for autonomously determining and resolving a customer's perceived discrepancy during a customer service interaction.

Abstract: Systems and methods are provided herein for autonomously determining and resolving a customer's perceived discrepancy during a customer service interaction.

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The method can include receiving an incoming communication from a customer; extracting, by a Natural Language Processing NLP device, a perceived state and an expected state of a product or service based on the incoming communication; determining by a discrepancy determination device, a discrepancy between the perceived and expected state of the product or service; verifying, by a rule-based platform, the discrepancy; generating a response based on the discrepancy, the response comprising one or more of: a fact pattern response related to the perceived discrepancy and a confirmation or correction of a verified discrepancy; and outputting, for presentation to the customer, the response.

The system may receive a customer utterance associated with a customer and define, based on the customer utterance, a first customer narrative comprising a first customer goal.

Abstract: Consistent with the disclosed embodiments, systems and methods are provided herein for autonomously generating a thoughtful gesture for a customer.

The method also includes generating, based on the customer information, gesture-specific information-eliciting utterances for additional dialogue with the customer and identifying one or more response opportunities based on additional incoming customer dialogue responsive to sending the gesture-specific information-eliciting utterances to the customer.

Responsive to determining that the first customer narrative is sufficient, the system may identify a first response corresponding with the first problem.